Needs analysis: a comprehensive needs assessment to evaluate onsite customer interaction and current interventions. We interview and observe high performers to assess individual contributions to your brand.
Team training: a customized training program with powerful storytelling and role playing ranging from simple to escalated encounters with customers.
Service tools: easy-to-use customer-driven tools and value-added processes to promote exceptional customer experiences.
Service recovery: a service recovery program to make right what went wrong by empowering employees to commit to positive service experiences.
Sustainability: develop service reinforcement tools and team moments to reinforce and sustain quality and service outcomes.